FAQS

SHIPPING


Within Canada

Orders will ship from Vancouver within 1 - 5 business days, a tracking number will be provided for your shipment. For standard shipping, packages generally take anywhere from 3 - 5 business days to reach its destination. All orders over $300 will receive free complimentary standard shipping. Please email us if you need your items sooner, we will do our best to accommodate your requests. 

Standard shipping time: Canada Post Regular mail (3-5 business days for delivery) + shipment process time
Expedited shipping time: Canada Post Expedited Parcel (1-3 business days for delivery) + shipment process time.

International

Orders will ship from Vancouver within 3 - 5 business days via Canada Post Expedited Parcel. 
All orders over $500 will receive free international shipping.
Most of our orders reach destination within 2 weeks, however depending on the customs at the country of destination, it may take up to 30 business days or more. Unfortunately, because we have no control over the customs, once the package leave our shop we cannot guarantee a delivery date.
In addition, please note that Classy Claws Supply Co. will not be responsible for any additional customs fees that your country's custom may charge. 
All orders, including ones with expedited shipping, have a 3-5 business days processing time in addition to the estimated delivery time. Please note that we do not ship on weekends and holidays.
While we will do all we can to ensure your order is delivered on time, Classy Claws Supply Co. cannot be held responsible for conditions beyond our control such as severe weather, customs and border issues (for international shipments), service interruptions, etc.

 

RETURN / REFUND / EXCHANGE

All sales are final.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@classyclaws.ca within 30 days of your purchase.
 

AFFILIATE/ HIGH VOLUME DISCOUNT

If you are a high volume salon or potential affiliate and brand ambassador email us at shop@classyclaws.ca to find out more details on potential savings and discount codes.


Q&A's:

What do I use to secure the nail charms / studs on my nails?

Natural Nails: Use a few drops of nail glue on finished manicure and place charm on the desired area. You can also bring the charms to your favourite nail tech during your next appointment!
For studs, we usually stick them on wet polish and once dried, cover it with one or two layers of good topcoat and they will stay in place for a week or more without nail glue. This method can also work with some of our smaller charms. 

Artificial Enhancements: Use a few drops of nail glue or a small wet bead of acrylic on a wiped inhibition layer and place charm on the desired area.
For studs, we usually stick them on uncured top gel and once cured, cover it with one or two layers of gel topcoat and they will stay in place for a week or more without nail glue. This method can also work with some of our smaller charms. 



What should I do if the product I want is out of stock on the website or you don't carry it?
Please sign up for the "Email Me When Available" notification on the sold out product page. We will send a email to let you know when the product you want is back in stock! 
If there is a specific cut/size of crystal you'd like email us directly at shop@classyclaws.ca for custom orders.


Where do you ship from?

Vancouver, BC Canada

 

Do you have a showroom?

No sorry. Items are NOT sold in-store at Classy Claws.

 

Do you sell products for personal use?

Yes, both professionals and hobbyists can purchase from Classy Claws Supply Co.

 

What are your hours?

We are available for support by phone and email from 9:00 am to 5:00 pm (PST), Monday through Friday.  Since we are online, orders can be placed 365 days a year!

 
 
Disclaimer: By purchasing any of our products the buyer assumes all responsibility for its use. Please understand that some of our products could be a choking hazard, and are not suitable for small children. We are not responsible for any harm or damage that may occur incidental to any product of, or related to Classy Claws We reserve the right to refuse service.